Mistobox Coffee Subscription Review

For coffee subscription reviews, I rate the following categories on a 10-point scale:

Let’s break each rating category down one-by-one.

Mistobox offers 3 different pricing tiers, depending on what the customer’s coffee budget is.

Look, there are plenty of people out there who don’t want to drop $19 on a 12 oz. bag of coffee, I get it.

To me, $19 is reasonable for specialty coffee, but I understand how casual coffee drinkers could find this to be completely ludicrous.

Mistobox’s lowest pricing tier comes in at $16.95 once you factor in shipping. This will only get you dark roast coffee, however.

After the Basic plan, you can subscribe to either the “Deluxe” or “Exclusive” tiers, which come in at $19.95 and $22.95 respectively, with shipping factored in already.

So on the low end you’re looking at $1.41 per ounce of coffee.

If you’re subscribed to the Exclusive plan like me, you’ll be paying $1.91 per ounce of coffee.

Note: the Exclusive plan is only available for light and medium roast selections. To access all 3 tiers, you will have to select dark roast or “not sure” during the signup process.

The bulk shipping discount is also nice, as you get 10% off each delivery if you prepay for 6 deliveries, and 15% off if your prepay for 12 deliveries.

I personally do the latter option to save on the best coffee Mistobox offers.

Mistobox clearly chooses the roasters they work with very carefully, and it shows in the quality of coffee I’ve received over the years.

The coffee is also always roasted to-order and shipped directly from the roaster itself, so there is never a concern that you’re not receiving freshly roasted coffee.

Here are a few of the reasons I think the coffee is especially top-notch…

Fresh-to-Death

As an Angels’ Cup subscriber, one of my biggest issues with the service was that I could never get the coffee sooner than a week off-roast.

Now, I understand that the folks at Angels’ Cup package all of the coffee themselves and do their absolute best to get the coffee to you ASAP, but unfortunately this is a tricky way of doing things when your customers are mostly in the “fresh coffee” camp.

One of the things that impressed me about Mistobox was how fresh the coffee has been.

Usually no more than 3 days off-roast, which is incredible when you factor in the transit times that inevitably arise with shipping.

Clearly, the coffee is coming directly from the roaster, but somehow simultaneously being fulfilled by Mistobox. This model fascinates me and I’m really curious about how it works, maybe someone with business savvy could educate me on this?

Or maybe I’ll just ask the always accommodating, Connor The Curator.

Customized Variety

As I mentioned earlier, perhaps the biggest benefit of Mistobox is that you’re given the option of selecting between roast profiles, blends, single origins, and decaf coffees. But it isn’t that you’re just going to get coffee that is customized to your individual preferences, you will also get something new every time.

Variety, my friends.

Even when I had “single origin light roast” as my preference, I received coffee grown in different countries, sent from different roasters over the course of my next 3 shipments.

And you can keep riding the variety wave or you can ask your curator to send you Ethiopian coffee (if that’s what you’re into) every time. It’s entirely up to you.

Great Roasters

Their lineup of coffee roasters is very impressive.

To name just a few:

For the complete lineup of current roasters, go here.

Whether you like single-origins or blends, light roasts or dark roasts, Mistobox has coffee that you are bound to enjoy.

I’ve received coffee from all over the country, grown in many different parts of the world, processed through a variety of different methods.

Mistobox brings you plenty of variety, and this is why I’ve stayed subscribed since my initial review back in 2016.

Mistobox keeps their packaging simple, with a small box that contains a bag of coffee.

That’s it.

There are no additional goodies or gimmicks. Just good ole’ coffee.

OK so I kinda lied, because there is also a label adhered to the inside of the box with more information on the coffee that you just received.

Mistobox has an excellent online interface that makes modifying your subscription super easy.

Signing up is also a breeze.

You also get connected to your own “Coffee Curator” who is basically your personal customer service rep who can help you with modifications if you prefer to do this through email.

​The Coffee Curator

Immediately after signing up for Mistbbox  you are connected with a coffee curator, i.e. a real human that works at Mistobox and is tasked with helping you discover the best coffee for your tastebuds and budget.

I was assigned to Connor, one of the actual founders of Mistobox.

I’ll be honest, originally I thought this was just a white lie and that Connor was merely a robot or other employee posing as the co-founder. But it turns out it was actually him.

Cool!

Anyways, you can communicate directly with your coffee curator on the website if you have any issues with the coffee you were sent (or anything else customer service related).

There are literally zero customer service hoops to jump through at this point, and I really hope it stays this way.

Managing Your Online Account

Navigating through the Mistobox website is one of my favorite parts of being subscribed to the service.

Yes, I’m serious.

I can’t stand a poor user experience, and everything about the Mistobox website is pretty much spot-on in terms of how it’s organized.

There are basically 4 sections of your account that you can review. First, there’s the “Your Cup” tab which shows you what coffee you currently have or is en route:

You can see a description of the coffee from your curator, review the coffee, add notes, and buy more of the coffee directly from the Mistobox website.

The “History” tab lets you see the coffee’s you’ve received in the past, along with tracking numbers and your ratings.

Next, there is the “Subscriptions” tab, where you can see your current subscription info and change anything.

Change the delivery frequency from anywhere between 5 and 45 days.

Change coffee preferences:

Change pricing tiers:

Finally, there is the “Referral” tab for Mistobox’s great referral program.

You get $10 in credit for every new customer you refer. The new customer you refer will also get $10 off their first order.

To me, this is a very generous referral program.

Mistobox also makes it very easy to share your referral code with friends, family, or whoever else.

You can send out pre-written emails directly from the website. You can also have Mistobox send a reminder email out on your behalf.

So hey, if you want $10 off you first shipment just enter coupon code: BXUX at checkout. Or just click the button below.

I’ve personally only had positive experiences with Mistobox’s customer service, but of course I’m sure this varies from person to person.

Still, I’d like to highlight my positive experience with 3 stories:

Story 1: I have too much coffee…

When I first signed up for MistoBox I was trying to take advantage of a limited time promo they were running during the holidays that was at least 50% off the first shipment.

It was plenty of incentive for me to give it a try, so I immediately signed up.

Only problem was that I already had a lot of coffee on hand, plus more on the way from Angels’ Cup. So I messaged Connor The Curator (hope he digs the nickname) asking if he could put a hold on shipping my first order for a couple of weeks.

His response: “No problem!”

Story 2: Where’s my coffee?

OK, so maybe that first story didn’t impress you that much. After all, how hard should it be to change a shipping date?

Well, this next story is where I really started to become impressed with MistoBox’s customer service.

I had been waiting for my coffee to arrive after it had allegedly been shipped a week earlier, but there was still no sign of it. In addition to this, the tracking information showed that it was still stuck in transit somewhere.

So I emailed Connor The Curator asking him what the deal was.

He wrote something along the lines of:

“Sorry about that, I’ve just gone ahead and sent out another one for you. You may still receive both of them.”

And guess what? I did receive both bags, both fresh, and for the price of 1. Weirdly, they were both still very fresh (3 days off roast).

This was awesome because it allowed me to finally conduct some experiments with roast dates I had been meaning to try. Stay tuned for those in the future.

Story 3: Change of preferences

I like to mix up what I get from MistoBox.

Meaning, even though my preferences were originally noted as “light roast, espresso blends, and single origins,” I wanted to try a decaf  medium roast espresso blend for my next shipment, and then a decaf light roast single origin  for my shipment after that.

Well, my coffee had already been selected but I forgot to update my preferences when I changed them again.

So I shot another quick email to Connor The Curator to see if it was too late to change up the preferences of my upcoming shipment.

You guessed it…the answer was once again, a beautiful “no problem.”

I was happy as a coffee-drinking clam.

Phone Support

Mistobox doesn’t currently offer phone support.

The fact that you can customize your subscription to just about any type of coffee, delivered at any frequency, sums up this category’s score.

I have yet to find a more customizable coffee subscription service out there. 

This is honestly the one category that has probably had the most pull in terms of keeping me subscribed over the competition.

Interested in how Mistobox stacks up against other coffee subscriptions I’ve reviewed?

Check out the table below:

I’ve now reviewed more than 7 different coffee subscription services here at The Coffee Concierge, so I have a bit more to compare Mistobox to than I did back when I originally reviewed the service in 2016.

Today, when people ask me what my coffee subscription of choice is, I still say it’s Mistobox.

Of course, this is because of what I value in a coffee subscription service.

Not everyone will have the same criteria as me, and that’s fine. But here’s a quick summary of why I personally, still choose Mistobox over the competition:

I like trying different roasters. I like switching between single origin, blends, and decaf. I like coffee with different origins and processing methods.

I get the coffee quickly and easily, and I can change my settings on a whim.

This is why I still choose Mistobox.

Is Mistobox for You?

I think that MistoBox is the best coffee subscription service I’ve used up to this point, as well as the best option for all types of coffee drinkers.

Not only are you getting coffee from some of the best roasters in the country, but the coffee also arrives fresh and is catered to your individual taste preferences and budget.

I’m not sure how it could possibly get any better than that?

It would be cool if they had a more communal element to the coffee tastings like Angels’ Cup has through their Facebook group and coffee tasting app, but to MistoBox’s credit, they do display customers’ ratings of coffee publicly on each coffee’s respective landing page.

I honestly can’t think of any other downsides. But if they come to me, I’ll be sure to update this review.

In the meantime, I’d love to hear what you think about MistoBox if you’ve already given it a try. Let me know by leaving a comment below!

You can get your first delivery of MistoBox for $10 off by clicking here.